VARELO™ Returns & Refund Policy (UK)

Reliable. Modern. Practical.

At VARELO™, we want every customer to feel confident when they shop with us. If something isn’t right, we make the return and refund process simple, clear, and handled with care from start to finish.

30‑Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible, items must be:

• Unused

• In their original condition

• In their original packaging

This ensures we can process your return quickly and fairly.

How to Start a Return

To begin a return, contact our support team at: support@VARELO.co.uk

Include:

• Your order number

• The item you want to return

• A brief description of the issue

We’ll guide you through the next steps promptly.

Refunds

Once your return is received and inspected, we’ll process your refund back to your original payment method. Refund times may vary depending on your bank or payment provider.

If your return is approved, you’ll receive a confirmation email once the refund has been issued.

Exclusions

We may not accept returns for:

• Items showing signs of misuse or accidental damage

• Items returned without original packaging

• Items outside the 30‑day window

This protects the integrity of our process and ensures fairness for all customers.

Damaged or Faulty Items

If your item arrives damaged or develops a fault within a reasonable period, contact us immediately at support@VARELO.co.uk. We’ll resolve the issue quickly and professionally.

Our Promise

We stand behind every product we curate. If something isn’t right, we’ll make it right — with clarity, professionalism, and support at every step.